STACK Consultants

Customer care

WhatsApp Business Automation

Connect WhatsApp to enquiries, quotes, customer records, booking updates and support, so the conversation is not trapped on one person's phone.

Budget from £995

Most popularStackFlowTM
Book a stack review

How this engagement runs

A WhatsApp message can become an enquiry, update a record, or carry a booking and a quote, with a person still handling the replies that need judgement. AI can draft. It does not send on its own unless you have agreed that step.

  1. 01

    Choose the conversations

    We pick which WhatsApp threads should reach the CRM: new enquiries, quote follow-up, booking updates or support.

  2. 02

    Connect the record

    Messages are tied to the customer, the quote or the job, so the history is not only in the chat app.

  3. 03

    Automate the routine replies

    Confirmations, status updates and simple answers can go out on a rule. Anything unclear waits for a person.

  4. 04

    Add assistance where it helps

    AI can draft a reply from the record and the thread. A person approves it before it is the default way you answer.

What we do

  • WhatsApp connected to enquiries and customer records
  • Quote and booking updates in the same thread
  • Support replies that stay attached to the job
  • AI-assisted drafts, with a person on the send

This sits with StackFlow. The review is where we confirm it is the right first step.

Related services

All services