STACK Consultants

Customer care

AI chatbot

A chatbot that answers from your own knowledge, on the web, WhatsApp or Teams, and hands off to a person when it should.

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How this engagement runs

Repetitive questions are answered without a member of staff retyping them, and anything outside the agreed topics goes to a human with the conversation attached.

  1. 01

    Decide what it may answer

    We list the questions it should handle, and the ones that must go straight to a person — advice, complaints, urgency, anything sensitive.

  2. 02

    Choose the channel

    Website chat, WhatsApp or Microsoft Teams. The knowledge comes from your real answers, not a generic script.

  3. 03

    Build the handoff

    People are told they are speaking with an automated assistant. They can reach a person at any point, and the transcript comes with them.

  4. 04

    Tighten it after launch

    We read the conversations that failed, fill the gaps in the knowledge, and adjust what gets escalated.

What we do

  • An agreed set of topics and a written handoff
  • Answers drawn from your own documents and processes
  • Web, WhatsApp or Teams
  • A clear disclosure that the assistant is automated
  • A review of the conversations after go-live

This sits with StackFlow and StackOS. The review is where we confirm it is the right first step.

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